Refund and Returns Policy of WaveHato

Effective Date: December 31, 2024

At WaveHato, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward Refund and Returns Policy to ensure your shopping experience is smooth and hassle-free. This policy explains the process for returning products and receiving refunds.

1. Returns Policy

We accept returns for most items purchased on wavehato.net under the following conditions:

  • Return Window: You can return products within 30 days of receiving your order.
  • Condition of Return: The item must be in new, unused condition, and in its original packaging. If the item has been used or damaged, it may not be eligible for a return.
  • Exclusions: Certain items are non-returnable, including:
    • Items marked as “Final Sale”
    • Gift cards
    • Downloaded software or products with opened seals
    • Custom or personalized orders

2. How to Return an Item

To return a product, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@wavehato.net or call us at (317) 745-6665. Provide your order number and details about the product you wish to return.
  2. Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number and detailed instructions on how to return the item.
  3. Shipping the Item Back: Pack the product securely in its original packaging, including any accessories or manuals. Clearly write the RA number on the outside of the package.
  4. Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service to ensure that your return is safely received.

3. Refund Policy

Once we receive your returned item and verify that it meets the return criteria, we will process your refund according to the following:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit card, your refund will be processed to your card. Please allow 7–10 business days for the refund to appear on your statement, depending on your bank or credit card provider.
  • Restocking Fees: In some cases, a restocking fee of up to 15% may apply for returned items, especially for opened or lightly used products. The restocking fee will be deducted from the total refund amount.
  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  • Exchanges: If you prefer to exchange an item for a different model or product, please initiate the return process and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery for assistance. We will work with you to resolve the issue by either offering a replacement or a full refund. In some cases, we may ask you to return the defective item, and we will cover the return shipping costs.

Please note:

  • Damaged Items: If your product is damaged in transit, please retain the packaging materials and contact us immediately so we can assist with filing a claim with the carrier.
  • Defective Products: If your product is defective upon receipt, we may require you to provide photos or videos to help assess the issue.

5. Late or Missing Refunds

If you have not received your refund after 10 business days, please check your bank or credit card account again. If there is still no record of your refund, contact your payment provider. If the issue persists, please reach out to us at info@wavehato.net for assistance.

6. Canceling Your Order

If you wish to cancel your order before it is shipped, please contact us as soon as possible. Once the order is processed and shipped, it cannot be canceled. In this case, you would need to follow the returns process after receiving your product.

7. Return Address

All returns should be sent to the following address:

WaveHato Returns Department
3320 W County 200 Rd S
Danville, Indiana, 46122
USA

8. Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact our customer support team:

Thank you for shopping with WaveHato! We are committed to making your experience as seamless and enjoyable as possible. If you encounter any issues with your purchase, we’re here to help.