Privacy Policy of WaveHato

Effective Date: December 31, 2024

At WaveHato, your privacy and the security of your personal information are of the utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By using our website, wavehato.net, you agree to the terms and conditions outlined in this policy.

1. Information We Collect

We collect various types of personal and non-personal information to enhance your experience on our website. This includes:

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details such as:
    • Name
    • Email address
    • Phone number
    • Shipping address
    • Payment information (credit card details, billing address)
  • Non-Personal Information: We also collect non-personal data for the purpose of improving the performance of our website, such as:
    • IP address
    • Browser type
    • Device information
    • Pages viewed on our website
    • Referring website URLs

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process Orders: We use your personal information to process and fulfill your orders, including shipping and billing.
  • Customer Support: To respond to your inquiries, resolve issues, and provide support regarding products or services.
  • Marketing and Promotions: If you have subscribed to our newsletter or opted in to receive promotional emails, we will use your contact information to send you product updates, special offers, and other marketing communications. You can opt out of these communications at any time by clicking the unsubscribe link in our emails.
  • Website Improvements: We use non-personal data to analyze website performance, improve user experience, and ensure that our content and offerings are relevant and valuable to our users.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons, JavaScript) to enhance your experience on our website. Cookies are small text files that are stored on your device and help us remember your preferences and actions, such as language selection, shopping cart contents, or login status.

  • Essential Cookies: These are necessary for the basic functionality of our website and allow you to navigate our site and use its features, such as making a purchase.
  • Performance and Analytics Cookies: These cookies help us analyze website usage to improve functionality and optimize your user experience.
  • Advertising Cookies: These cookies track your browsing activity to deliver targeted advertising content based on your interests.

You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling cookies may affect certain functionalities of the website.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • SSL Encryption: All sensitive personal and payment information is transmitted using Secure Socket Layer (SSL) technology, ensuring that your data is encrypted during the transaction process.
  • Payment Security: We use third-party payment processors that comply with the highest security standards (PCI DSS) to ensure that your payment information is securely processed.

Despite these efforts, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and conducting business. These may include:

  • Shipping and Delivery Services: To fulfill your order, we may share your address and other necessary details with shipping companies.
  • Payment Processors: Your payment information is processed securely through third-party payment gateways, such as PayPal, Stripe, or credit card processors.
  • Marketing and Analytics Providers: We may share non-personal information with analytics services and advertising partners to improve our website and marketing strategies.

All third parties we share your information with are required to maintain confidentiality and adhere to strict data security standards.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we have collected about you.
  • Correction: If you believe any of the personal information we hold is inaccurate, you can request to update or correct it.
  • Deletion: You can request that we delete your personal data from our records, except in cases where we are required to retain it for legal or business purposes.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can unsubscribe using the link provided in every promotional email or by contacting us directly.

To exercise any of these rights, please contact us at info@wavehato.net.

7. Children’s Privacy

WaveHato does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe we have collected such information, please contact us immediately at info@wavehato.net.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us using the information below:

Thank you for choosing WaveHato! We are committed to ensuring that your personal information is handled with the highest level of care and security.