Delivery Policy of WaveHato
Updated: January 6, 2025
At WaveHato, we are committed to delivering your photography gear safely, promptly, and efficiently. Our delivery policy ensures transparency and convenience for all our valued customers.
1. Shipping Methods
We partner with trusted carriers to provide reliable and secure shipping options. Customers can choose from standard, expedited, or priority shipping during checkout, depending on their preferences and location.
2. Delivery Timeframe
- Domestic Shipping (within the US): Orders are typically delivered within 3–7 business days.
- International Shipping: Delivery times vary by destination, ranging from 7–21 business days.
Note: Delivery times may be affected by unforeseen circumstances such as holidays or customs processing for international orders.
3. Shipping Costs
Shipping fees are calculated based on the weight, dimensions, and destination of your order. The final shipping cost will be displayed during checkout before payment. We strive to offer competitive rates without compromising on service quality.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status and estimated delivery date of your package.
5. Missing or Delayed Shipments
If your order does not arrive within the estimated timeframe, please contact our support team at info@wavehato.net or call (317) 745-6665. We will promptly assist in locating your package or resolving the issue.
6. Packaging and Handling
At WaveHato, we take extra care to ensure your photography equipment is securely packaged to prevent damage during transit. Rest assured, your order will arrive in pristine condition.
7. Restricted Locations
Certain locations may have shipping restrictions due to carrier policies or legal regulations. If your delivery address falls under such restrictions, our team will contact you with alternative solutions.
For any additional questions or concerns about our delivery policy, feel free to reach out to our customer service team. Explore our premium photography products and enjoy a seamless shopping experience at WaveHato.